Agentic AI Development
An agent takes an objective, plans a route to it, calls your systems, and finishes the task. That is a different thing from a chatbot, which answers and stops. We build agents scoped to one specific job, such as triaging tickets, reconciling records or researching and drafting, with the evaluation set and the approval gates designed in from the start rather than added after a demo goes wrong.
Scope
What'sincluded
Everything below is in the standard engagement. Anything outside it is agreed in writing before the work starts, never after.
- Use-case scoping, including a straight answer on what an agent will not do reliably
- Agent architecture: tool design, memory, planning and retry behaviour
- Integration with your existing systems, APIs and data sources
- Retrieval over your own documents and knowledge base
- Guardrails, human approval on irreversible actions, and an audit log of every call the agent makes
- An evaluation suite that measures accuracy before and after every change
Who this is for
Built for three situations
- Teams drowning in repetitive work
- Companies with unstructured data
- Businesses piloting AI properly
Process
How thisactually runs
Feasibility
We look at the task and tell you if an ordinary script or a rules engine would do it better and cheaper. Plenty of work does not need an agent.
Prototype
A working agent on a narrow slice of the real task, scored against a labelled evaluation set so quality is a number rather than an impression.
Guardrails
Error handling, cost limits, approval steps and full action logging added before the agent touches anything in production.
Deploy and monitor
Rolled out with monitoring on accuracy, cost per run and failure modes, and a rollback path written down before it is needed.
Deliverables
What you end up holding
- A deployed agent integrated with your systems
- An evaluation suite with a documented accuracy baseline
- Audit logs of every action the agent takes
- Source code and infrastructure configuration
- An operating runbook covering failure modes and escalation
Next step
Tell us your situation and we will scope it.
Scope, fee and dates confirmed in writing before anything starts.
Questions
AboutAgentic AI Development
How is an agent different from a chatbot?
A chatbot tells a customer what your refund policy says. An agent opens the order, checks it against that policy, issues the refund in your system and writes the action to a log. Because an agent changes real records rather than describing them, it needs tool access, guardrails and an audit trail, none of which a chatbot needs.
What about hallucinations and mistakes?
They are a design constraint rather than a solved problem, and anyone telling you otherwise is selling. We manage them by grounding answers in your own data, limiting which tools the agent is allowed to call, requiring a human to approve anything irreversible, and re-scoring accuracy against a labelled evaluation set every time the system changes.
Which AI models do you build on?
Whatever fits the task and your constraints on cost, latency and data residency. Claude, GPT and open models all have cases where they are the right answer. We build the integration layer so the model can be swapped without rewriting the agent.
Will our data be used to train models?
Not under the enterprise API terms we build on, which exclude your data from training by default. If you have residency or confidentiality requirements that rule out hosted models entirely, we can architect around self-hosted open models instead.
Often taken alongside
- Software
RAG Systems Development
An AI that answers from your own documents and cites the passage it used, so every answer can be checked rather than trusted.
- Software
Digital FTE Development
A named AI built around one specific person, trained on their judgement and voice, to run a defined slice of their work or their life.
- Software
Workflow Automation
The manual work that happens between your tools, the copying and chasing and re-keying, mapped and then automated.
- E-commerce
E-commerce Management
Day-to-day running of your online store and marketplace channels: listings, inventory, orders, returns and reporting.
